01
A clear start to the conversation
An Instagram reply invites the visitor into Telegram. The bot opens with a welcome video and a next-step button, with a dedicated care option for people seeking support.
Bot + management dashboard / Community
Mayak
From a first message to the right local contact.
A system for the Love of Christ church community. It helps a new visitor reach the right contact while the team follows the journey and manages the bot’s content through a web dashboard.
The task
Start with the people using it.
After the first enquiry, visitors need to understand the next step, choose their city and find the appropriate administrator. The team needs to see where each contact is in the journey, keep messages current and manage local destinations from one place.
The solution
Connect the whole process.
We connected an Instagram entry flow, a Telegram bot and the Mayak web dashboard. The bot introduces the community with a welcome video, then guides visitors through their options and city selection to an administrator contact. The team can see the source and current stage of each enquiry.
Inside the product
See how it works, screen by screen.
Choose a section to explore its purpose and interface. The original product is in Russian.
Dashboard values are a snapshot of the interface when captured.
What we built
Tools for each side of the process.
02
Routing by city
Visitors select a path and city, then receive a link to the appropriate administrator. The team manages cities, availability and contact details in the dashboard.
03
Contact records and journey overview
Records show source, stage, city and date. The overview follows the path from entering Telegram through the video and city selection to administrator handoff. CSV export is available.
04
Messages managed by the team
Greetings and individual step messages can be edited through the dashboard without changing code. The team can maintain the flow and its destinations as information changes.
The user journey
A clear next step.
- 01
The first enquiry
A visitor arrives from Instagram or opens Telegram directly. The bot provides an introduction, a video and options for continuing.
- 02
Finding the appropriate path
The bot guides the visitor through direction and city selection. A support option is available along the way.
- 03
Reaching an administrator
The visitor receives a contact link and can message the administrator. The team dashboard retains the stage reached in the flow.
A working product around a real task.
- New visitors have a defined path to the right contact.
- The team can see enquiry sources and progress through the flow.
- Cities, contact details and messages are managed through a web dashboard.
Mayak shows how a routing bot can work with a practical management dashboard. The approach can support communities and organisations that distribute enquiries across locations, activities and responsible team members.
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