Prepare enquiries for your sales team
Today, an employee asks what a customer needs and copies the answers into your records. The assistant can ask about the request, explain your service and collect contact details. If your customer records system, or CRM, supports a connection, the enquiry and conversation can be saved there automatically.
Answer recurring questions
A customer asks about delivery, or a student needs to find a lesson. The assistant looks for an answer in approved instructions or course materials. If information is missing or the situation needs a decision, it passes the question and conversation to an employee.
Help employees find what they need
Instead of searching through folders, an employee asks, “What is included in this plan?” The assistant searches the documents you have made available to it. It can also summarise a conversation or draft a reply for a person to review.